ERP Presales Lead - Kuala Lumpur, Malaysia

Roles and Responsibility: 

Leadership

Own the GTM in creating, development and execution relevant to your area of expertise/focus 

Provide coaching, mentoring and training to colleagues and peers

Promote a professional environment of timely and open communication

Encourage an innovative work environment

Provide coaching to sales and delivery teams around product and services to ensure teams are enabled to sell and deliver profitable innovations/solutions

Work collaboratively within NDBS Group to leverage capabilities/solutions

Maximise profile of NDBS through SAP and other partners in the ECO System to create market offerings and sales opportunities

Develop and execute relationships with 3rd parties to mutually rewarding outcomes

Financial Performance 

Contribute to the achievement of TCC, revenue and profitability targets (to be calculated based upon the overall defined target per solution)

Support for sales to achieve TCC target

Accountable for project estimates for major projects in conjunction with the Sales, Delivery and Managed Services stakeholders

Working with the sales and client partners to ensure visibility of solutions

Help the overall profitability of the business by advising on market and customer trends

Delivery Excellence

Create long term partnerships which produce ongoing business with targeted customers and partners

Provide insight, advice and guidance to key client accounts within the account management framework.

Foster initiative and innovation to identify potential opportunities within accounts and the market. 

Take responsibility for developing and supporting sales strategic go-to-market innovations and IP and assuring key outcomes to customers, communications, engagement and compliance 

Ownership of quality of projects (from proposal to AMS).

Identify saleable IP/Solutions (Packaged Services, Accelerators), to solve business problems, that are supported by an appropriate business case and business plan (including – value proposition, investment requirements, revenue potential, skill requirements) 

Identify, define and communicate, internally and to clients/prospects; services and innovations that clearly provide value to customers and that can be leveraged across multiple customers/prospects

Through long term relationships with customers and prospects identify business improvement opportunities that will provide long term revenue streams for NDBS

Achieve customer satisfaction through professional business relationships and valued services 

Project Management, Execution and Governance

Execute end to end Project Management for assigned projects, from discovery to explore, realize, deploy and run phases including support, warranty and handover

Strongly capable to perform scope, risk and issue, quality and control management 

Track deadlines, deliverables, resources, and timelines throughout the project lifecycle

Monitor progress of assigned engagements to ensure that milestones and performance indicators are met

Plan and coordinate resource, and establish roles and responsibilities for project organization

Ensure the project implementation is in accordance with the contract requirements and the quality requirements of the project methodology

Holds owners accountable for their commitments and conduct regular project team meetings to provide status updates, highlight project risks, and identify and resolve issues

Able to adapt plans based on evolving needs, conditions or issues that may arise and ensure on-time, high-quality delivery in accordance with the stated project goals

Ensure Quality Review is performed at different phases of the project as a project checkpoint and quality gate

Ensure all CRs or changes to scope are updated and reflected in the project documentation

Establish communication plan and documentation to project team and stakeholders, and provide regular project updates and reports

Ensure minutes of meeting are provided for any critical meetings, and ensure the minutes are distributed and acknowledged by the customer

People & Growth 

Embody, promote and live the Business Solutions Promise

Work with the Senior Management Team to implement the business strategy and drive profitable growth

Work with Sales & Marketing, Delivery and Managed Services to maximise opportunities for the business.

Promote and implement a culture of excellence and provide opportunities for personal and professional/career development and advancement of the Innovation Lead function

Promote a culture of innovation and development of new service offerings.

Proactively participate and contribute to organisational development through conducting knowledge transfer development sessions and mentoring

Provide mentoring and guidance to Practice Leads to help grow the business as required

Requirements

Critical Knowledge, Skills & Experience

15+ years collective sales / consulting experience but with a minimum of 5++ years of experience in solution architecture or co-selling area of expertise is essential 

At least 5 end to end implementations as a functional consultant and has now moved to PM or Pre Sales role / Solution Architect (Senior Role)

Experience competing against Tier-1 service organisations in complex selling situations

Experience working the full cycle of complex sales and presenting to multiple levels within clients

Experience working in a fast paced, team-orientate, collaborative environment

Exceptional communication, people management and leadership skills

Demonstrated experience working on customer sites managing and delivering quality outcomes

Demonstrated ability to establish and maintain effective relationships

Key Qualifications, Training & Certifications

Relevant tertiary education highly desirable

IT knowledge / background 

Relevant functional, financial and people management experience

Please send your resume to swami@insistenttech.com