Service Manager - Change Management - Selangor, Malaysia

Responsibilities: 

Manage (outsourced) delivery of service capabilities 

Escalate / resolve issues 

Administration of change process 

Ensuring operation and integration of CAB structures across ITS 

Reporting/Scheduling of Changes 

Change Freeze Administration 

Ensuring Change Management process is Compliance to Standard 

Assisting in Audit and Remediation process 

Conduct Change BAU Monthly compliance health check. 

Review and Update Operations Guide for Change Management 

Play an active role in improving the Change Management service in line with the functional strategy. 

Provide input, document requirements and support the design and delivery of training programs for change management. 

Consult and coach project teams 

Integrate change management activities into project plan 

Define and measure success metrics and monitor change progress 

Manage the change portfolio 

Requirements: 

Degree Holder, at least 3-5 years post graduate work experience in an IT Services environment and /or business facing IT role 

Experience in large complex global organisation using in-sourced and out-sourced IT services 

General awareness of best practice IT Service Management (ITIL) in selected processes. 

A solid understanding of how people go through a change and the change process 

Experience and knowledge of change management principles, methodologies and tools 

Exceptional communication skills, both written and verbal 

Excellent active listening skills 

Ability to clearly articulate messages to a variety of audiences 

Ability to establish and maintain strong relationships 

Ability to influence others and move toward a common vision or goal 

Flexible and adaptable; able to work in ambiguous situations 

Problem solving and root cause identification skills 

Must be a team player and able to work collaboratively with and through others 

Must-have technical and supplier management experience of the following areas: - 

IT Service Management best practice (ITIL) 

Management of global supplier providing IT services 

Nice to have: 

Project Management Certification – Prince 2, PMP, AGILE, SCRUM etc. 

Project Management experience in IT migration 

Knowledge and understanding of FMCG (Ideally Tobacco) 

Working in a regulated environment- SOX 

Core Relationships: 

Peer group and internal customers across IDT Services and IDT Delivery 

IDT Services Management teams. 

Service Architecture – understand and effectively apply standard ITSM processes 

3rd Party Vendors – non-commercial supplier relationships focused on operational / project activities. 

Please send your updated resume to swami@insistenttech.com