Support Engineer (Android) - Malaysia

-
Summary: 
The selected candidate will be part of a global team responsible to resolve support requests from customers in a 24/7/365 environment.
If you join our Mobile application support team, you are guaranteed to engage with global leaders and household names to solve challenging technical issues. This is a great opportunity for you to gain highly valuable exposure in the mobile security industry.

Responsibilities
Willingness to work on EMEA hours - Flexible to accommodate urgent customer needs over weekends and public holidays
Perform tasks - such as resolving licensing and setup issues, deploying products, collecting artefacts for debugging
Provide high quality technical support by helping customers resolve issues – including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
Documenting all support issue details while supporting customers - to ensure details are available for all relevant parties
Work cooperatively with other support team members - to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
Contribute, maintain, and improve knowledge - base articles, training materials, and other repositories of information

Job Description
Report customer use - cases, requirements, enhancement requests, and recommend fixes
Practice the ‘give and take’ model of knowledge and experience exchange - by sharing information to the team
Hunger to learn and improve job skills through participation - in product, technology, and customer service training
Participate in improving processes, communication, systems, etc.

Skills & Qualifications
Must have the following programming & debugging skills:
Languages - Java, Kotlin, C/C++/.net
Programming level experience: Android Studio, Gradle, app decompilation (JD-GUI, JADX, etc), Compliers, app reversing methods, Java bytecode, Compilers, Linkers, Assembly, PDB, binary reverse engineering, MSFT Visual Studio, Xcode
Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience
Communication in English is a must (oral and written). This role requires constant voice and screen sharing support in a manner that is professional, compassionate, and effective
Ability to troubleshoot system issues
Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting
Experienced in using modern, collaborative tools such as Zendesk, Atlassian and Slack
Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally
Hacking or reverse engineering skills be will an advantage

Please send your resume to swami@insistenttech.com

Comments

Post a Comment

Popular posts from this blog

Support Engineer - Malaysia

-
Summary:  As a Support Engineer, you will be the primary point of contact for our customers to help them solve problems and utilize the devops solution to the fullest. A key part of your job will be to answer tickets coming in from customers on both technical and operational issues with our solution. You will spend time learning and understanding devops products. In addition, you will work cross functionally to resolve customer issues in a timely fashion and will communicate important feedback and insights from customers in order to improve our product and services Responsibilities: Willingness to support the North America region (Night Shift - 11.00 pm to 8.00 am MST) - Flexible to accommodate urgent customer needs over weekends and public holidays Documenting all support issue details while supporting customers - to ensure details are available for all relevant parties Provide support via modern video call tools - like Zoom when to speed up investigation Work cooperatively with other
Read more

System Analyst - Malaysia

-
Qualifications:  Bachelor’s degree in IT, Computer Science, Telecommunication or related field Understanding of ITIL Service Delivery processes is an advantage Experience in DevOps and Waterfall system development methodologies Job Description: Accept high level requirements received from business and work with the business to refine the requirements Develop, review, negotiate and prioritize requirements with stakeholders Analyse how well software, hardware and the wider IT system fit the business needs of customers. Develop necessary use-cases/test scenarios (application and infrastructure) and role analyses as an input to design Confirm delivery and completion of all requirements documentation and secure agreement of business sponsor Assist Solution Architects to establish proposal of solution to meet customer requirements Distribute and communicate requirements documents to all IT stakeholders (formal stage gate, especially if design onwards is outsourced) Design technical solution
Read more

Regional Data Analyst APAC - Malaysia

-
Purpose of the job  To support the Division by maintaining data bases, ensuring data quality, executing and delivering daily reports, challenging and supporting the business councils and colleagues, designing and/or recommending new tools, training and supporting end-users, maintaining system protocols by writing and updating procedures and documenting tools. Main tasks and responsibilities To proactively undertake data analysis to understand trends across region, sub regions, product lines among others To create standard and adhoc reports to support business requirements, particularly in Salesforce and QlikView To actively engage with regional and sub-regional management, understand their data requirements To support the business in the analysis and presentation of business “Regional Data” To maintain on daily basis the business data bases ensuring the correctness of the data by performing sanity checks To execute and deliver daily reports supporting functional and sub-regional heads
Read more